Refund Policy

We want you and your horse to love your Moonmare gear.

30-day returns

You can request a return within 30 days of delivery. Items must be unused and in their original packaging. Reach out through our contact page with your order number and we'll send you the return instructions.

Damaged or faulty items

If something arrives damaged or stops working, message us with your order number and a photo or short video and we'll make it right.

Please talk to us before opening a dispute with your bank. We reply within 24 hours and can usually fix things much faster.